Hosted
Email Configuration / Settings
Frequently Asked Questions - Administrator
Welcome to Email Web Administration. Using this
tool, you can easily and effectively administer
email accounts under your specified domain. At the
domain level, you can choose from several options
for handling misaddressed mail, and set a catch-all
for the domain. At the individual account level, you
can view details of the account, administer password
information, set automated reply messages, and
create aliases for that account.
Email Web Administration Login
Logging-in to Email Web Administration
To log-in to Email Web Administration, click
http://webmail.admin.netdexia.com/. You will
then need a valid administrator account and
password. Your login profile can use any email
address so long as it has administrative permissions
assigned to it. You must use the full email address
(i.e. name@domainname.com) and its associated
password to log-in. Click
Login to enter the
system.
If you cannot remember your password, click the link
provided to access the
Forgot Your Password page and request your
password. The password will be sent to the
alternative email address that you created in the
Password Management of NetDexia WebMail.
or
After three unsuccessful login attempts, you will
automatically be brought to the
Forgot Your
Password page.
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Forgot Your Password?
Retrieving Your Password
Have your password emailed to you by entering your
administrative
Login account. When you click
Send Password, your password will be emailed to
the email address specified in the
Password
Management section of NetDexia WebMail. If a
secondary address was not specified, you can have
your password changed/reset by emailing the domain
administrator at emailadmin@yourdomain.com.
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Main Menu
List of Active Accounts
All of your active email accounts are listed in this
area. A status line displays how many accounts you
have in total, along with the number of pages they
span over. To view subsequent pages, click the page
number itself or navigate by clicking the
First
Page, Previous Page, Next Page and
Last Page
links.
Sort your accounts by either clicking the
Account
Name,
Creation Date, or
Expiry Date
links, or by clicking the column headings. By
clicking one of these headings, the list will be
displayed in ascending order. If the same heading is
clicked again, the list will be displayed in
descending order.
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Search
The
Search field enables
you to search for specific mailboxes and email
forwards. The search will use the criteria you have
entered to search the mailbox address for a mailbox
and the forward address and the forward to address
for an email forward.
The search results include a list of all mailboxes
and email forwards that match your search criteria,
and provide an 'edit' option to make changes to the
mailbox or email forward.
If you don't know the complete mailbox address,
forward address, or forward-to address, you can use
a wildcard entry (i.e. using an '*') to represent
the part of the address that you don't know. For
example, john*@sampledomain.com or johnsmith@*.com.
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Email Forwarding
All of your email forwards are listed in this area.
A status line displays how many forwards you have in
total, along with the number of pages they span. To
view subsequent pages, click the page number itself
or navigate by clicking the
First Page,
Previous
Page,
Next Page,
and
Last Page links.
Sort your forwards by either clicking the
Forwarding Address,
Forward To Address, or the
Creation Date links, or by clicking the column
headings. By clicking one of these headings, the
list will be displayed in ascending order. If the
same heading is clicked again, the list will be
displayed in descending order.
Forwarding Address
The forwarding address field contains the email
address that email is directed to at your registered
domain.
You can edit this field by deleting the existing
text and entering the email address that you want to
use. The domain component of the email address is
not editable.
To save your changes, click the
Apply button at the bottom of the page.
A placeholder email forward address may exist. You
can change this information.
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Forward To Address
The Forward To Address is the email address to which
you want your email messages forwarded.
You can edit this field by deleting the existing
text and entering the email address that you want to
use. Be sure to enter the correct email address to
ensure mail is properly delivered.
To save your changes, click the
Apply button at the bottom of the page.
A placeholder forward-to address may exist. You can
change this information.
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Creation Date
This is the date that the Email Forward was
initially created.
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Email Admin Password
An Email Administrator has the ability to manage
mailboxes, email forwards and domain preferences. To
do this, they require a password to login to the
email administrator.
N/A - Indicates that this email forward does not
have a password associated with it. Only email
forwards with email administrator privileges have
passwords.
Change Password - Indicates that this email forward
does have a password associated with it.
To change your password, click the
Change Password link. The
Change Email Forward Password page opens. When
you have changed your password, the
Email Forwarding page opens.
Cancel - Clicking this button will cancel any
changes you have made and return all fields to the
last information saved.
Apply - Clicking this button will save all changes
you have made to your email forwards and redisplay
the Email Forwards page with the message "Forward(s)
were updated successfully" displayed at the top.
OK - Clicking this button will save all changes you
have made to your email forwards and return you to
your list of mailboxes.
The message
Forward(s) were
updated successfully is displayed at the top of
the page.
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Domain Preferences
Click this link to open the
Domain Preferences
page for options to handle misaddressed mail.
Handling Misaddressed Mail
You have four options for handling misaddressed
email that is being sent to any account under your
domain.
- Reject with Notification
Choose this option to immediately discard the sender's email. The sender will
have a message automatically sent to them stating that the delivery of the mail
has failed.
- Reject without Notification
Choose this option to immediately discard the sender's email. The sender will
not be notified that the mail delivery has failed.
- Reroute without Notification (catch-all)
Choose this option to reroute the misaddressed email to another active email
account under your domain. You can specify the address of the email account that
you wish to have misaddressed mail routed to by typing the address in the field
provided. The sender will not be notified that the mail delivery has failed.
Once you have chosen your desired option, click
Apply to have the changes take effect.
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Account Preferences
To view the preferences for each account, click
directly on the account name to be directed to the
Account Preferences page.
Included in the information displayed for the
specified email account are
Current Features.
This is a list of all upgrades that are currently
attached to the account such as, IMAP. As well,
Available Feature Upgrades lists all of the
upgrades that are available. In addition to the
above information you can:
- Reset the password on the email account
- Compose and activate an automated reply message
- Set aliases for the email account
Resetting Your Password
To reset the password for the specified email
account, type in a password beside
New Password,
then retype the same password beside
Confirm
Password.
To have the password change take effect, click
Apply.
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Composing and Activating an Automated Reply Message
Automated reply messages are used to automatically
send a message to the sender of mail that the
intended recipient is currently unavailable.
To compose an automated reply message, type the
message in the space provided beside
Automated
Reply. To activate the message, click
On;
to deactivate the message click
Off. Then,
click
Apply, to update your information.
Auto-Reply activation and message will be the same
in the person's NetDexia WebMail as it is in the
EMail administrator.
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Creating Email Account Aliases
You can create email account aliases such as 'sales'
or 'customer service' for example, in the spaces
provided . Any email addressed to aliases will
automatically be routed to the prescribed email
account. Aliases cannot have a name of an email
account that already exists.
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Managing Distribution Lists
A distribution list is a contact group that is created and maintained by email
administrators. Distribution lists enable anyone to send a message
to a group of people, using a single email address. Email addresses
in the distribution list can include any email address; they do not have to be
addresses on your domain. For example, you can create a distribution
list to send an email message to all members of a department, e.g. your
sales force, or the support team of one of your business partners.
To view your distribution lists: click
Distribution Lists. The
Distribution Lists page opens, and displays your
distribution lists along with the number of members
in each list.
Display Name - The display name is optional, but
can be used to identify the list.
Email Address - This is the distribution list's
email address, which is used to send messages to all
members of the distribution list.
Number of Members - The number of members in each
group is also shown.
Creating a Distribution List
- From the Distribution Lists page, click the
Create Distribution List button. The New
Distribution List page opens.
- In the Enter distribution list name field, type
the name name for the list. This will create the email address for
the distribution list. For example, if you type "mainlist", the
distribution list's email address will be "mainlist@yourdomain.com".
To use a display name with your list: Type the list name in the
Enter distribution list display name field. This name is
optional and will not be part of the email address, but can be used to identify
the distribution list.
- In the Members textbox, type the members of the
new distribution list, one member per line. If the member is at the
same domain as the distribution list, for example "jsmith@yourdomain.com", you
do not need to include the domain, and can simply enter the username portion,
e.g. "jsmith". If the member is at another domain, the domain
portion of the email address is required, e.g. "tjones@otherdomain.com".
To use the domain's mailbox list to add members to the new distribution list:
Click the Show Mailboxes button. The
Add Mailboxes to Distribution List page opens. Click the
checkbox beside each of the mailboxes that you want to add to the distribution
list. To select or deselect all mailboxes, click the
[+] or [-] button. When done adding
mailboxes, click the Save button.
Note: The list in the Add Mailboxes to
Distribution List page does not include email forward accounts.
- When done adding members to the distribution list, click the
Save button.
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Editing a Distribution List
- From the Manage Distribution Lists page, click
the display name of distribution list that you want to edit. If you
did not provide a display name when you created the distribution list, click the
No name entered text beside the list's email address. The
Edit Distribution List page opens.
- Use the fields to change the distribution list's email address and display
name.
Note:
- If you change the distribution list's email address, a new list is created.
In order to remove the list with the old email address, you will have to delete
the old list.
- Once a display name has been saved, it cannot be removed (i.e. left blank);
it can only be replaced. If left blank, the old display name will be
shown.
- To add or remove members, enter or delete usernames / email addresses in the
Members textbox. Members must be listed one per line, and if adding members,
include the member's full email address if they are on a different domain, or
enter just the username if they are on the same domain as the distribution list.
- When done updating the list, click the Save
button.
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Deleting a Distribution List
Note: This will permanently delete the distribution
list; you will not be able to retrieve it.
- From the Distribution Lists page, click the
checkbox beside the distribution list(s) that you want to delete.
- Click the Delete Distribution List button.
- From the Delete Confirmation page, click the
Delete button to complete the distribution list deletion.
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