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99.99% Uptime Guaranteed
You are guaranteed 99.99% uptime or we will credit your account 5% for every 30 minutes of downtime!

IBM® Canada Data Cener
The mxSENTRY and Hosted Email servers are co-located at IBM® Canada's Carrier Grade Data Center.

14 Day Satisfaction Guarantee!
If for any reason you are not satisfied with the service you are getting from Netdexia.com, simply cancel within 14 days and get your money back!

24 x 7 x 365 Technical Support
Technical support is provided to our clients through our helpdesk 24 hours a day, 7 days a week, every day of the year.

Payment Options

NetDexia is flexible in the methods of payment we accept. The following are the payment option and their policies that we accept.

Credit Cards
Credit cards are accepted via PayPal. There is no minimum charge or surcharge to pay by credit card. Cards accepted include: VISA, MasterCard, American Express and Discover.

Checks/Money Orders/Bank Drafts
Checks, money order and bank drafts ("Negotiable Instruments") are accepted forms of payment if they are in either United States or Canadian Dollars and drawn from a financial institution in Canada or the United States. Customers who provide Negotiable Instruments that are returned for any reason are charged a $35.00 USD administrative fee and may result in account suspension if this fee is not paid. Negotiable Instruments should be made payable to NETDEXIA.COM COMPANY.

Wire Transfers
Wire Transfers are accepted forms of payment if funds are sent in either United States or Canadian Dollars. Customers are charged any fees we incur to receive wire transfers (At time of printing, the fee charged by our bank is $10 USD). Any funds wired in excess of the amount due will not be refunded but will be applied as a credit to the customer's account. This credit can be used towards future services provided by NetDexia.

Pre-approved Credit
Obtaining credit accounts from trade vendors are common practice among new and established businesses wishing to build a credit history. Obtaining trade credit from NetDexia.com is an excellent way to start. We can be your trade reference for credit history building at no extra charge to your business. However, pre-approved credit accounts are subject to the following policies:

  • Customers wishing to obtain trade credit from NetDexia may do so subject to a credit check.
  • An account setup fee of $99.95 applies to all new credit accounts.
  • Minimum purchase for establishment of a credit account is $100/month.
  • All payment terms are "net 30".
  • Any credit accounts that are outstanding greater than 30 days are assessed interest at 19.95% per annum.
  • Services on accounts outstanding for more than 60 days may be suspended.
  • Accounts that are outstanding for more than 90 days may be sent to a third party collections agency.

Refund Policy
Unless as provided for in the NetDexia Guarantee, there are no refunds or exchanges on the sale of any services or products. Where a refund is made in accordance with our guarantee, refunds will be made as follows:

  • If the customer tenders payment with a credit card, refunds will be made to the same credit card
  • If the customer tenders payment with a Negotiable Instrument, refunds will be made through a check drawn in U.S. funds
  • If the customer tenders payment through wire transfers, refunds will be made through a check drawn in U.S. funds
 
 
 
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